Autonational

Autonational offers vehicle-based breakdown cover, with Roadside, Roadside and Recovery, home breakdown and business vehicle options.

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Quick overview

Cover applies to the specified vehicle and its legal drivers.

Roadside cover includes an attempt to repair the vehicle and, if needed, recovery to a garage within 20 miles, subject to its home-distance condition.
Roadside and Recovery includes recovery home or to a closer destination when the stated repair conditions are met.
The highest level includes home breakdown assistance and cover for an attached caravan or small trailer under the policy terms.
Business cover includes misfuelling assistance.
Members can access documents and update their details online.

Introduction

Autonational offers vehicle-based breakdown cover, with roadside assistance and recovery services. The specified vehicle is covered, and any legal driver of that vehicle can use the cover.

The options include Roadside cover, Roadside and Recovery cover, home breakdown assistance and Business Vehicle Breakdown Cover.

What Autonational offers

Roadside assistance includes an attempt to repair a vehicle at the roadside. Depending on the cover selected and the circumstances of the breakdown, services can also include recovery and assistance at home.

Autonational also offers cover for business vehicles. Vehicles must be in full working order when cover is taken out.

Product and service categories

Roadside cover

Roadside is the entry level of cover. It applies to breakdowns more than a quarter of a mile from home. If the vehicle cannot be fixed at the roadside, the vehicle and up to five passengers can be taken to a garage within 20 miles of the breakdown.

Roadside and Recovery cover

Roadside and Recovery includes the features of Roadside cover. If the vehicle cannot be repaired at the roadside or nearby by the end of the working day, recovery can take the vehicle and passengers home or to a closer destination. The cover applies to the vehicle and up to five passengers.

Home breakdown cover

Home breakdown assistance is included in Autonational’s highest level of cover. An agent will attend a breakdown at the home address and attempt a repair. If the vehicle cannot be fixed at home, it can be taken to the nearest garage where necessary.

This level also extends cover to an attached caravan or small trailer when it is being towed by the covered vehicle in accordance with the policy terms and conditions.

Business vehicle cover

Business Vehicle Breakdown Cover includes roadside assistance, recovery and home breakdown assistance. If a business vehicle breaks down within a quarter of a mile of home and cannot be repaired, it can be taken to the nearest available repairer.

The business cover also includes assistance following accidental misfuelling: the incorrect fuel is drained and flushed, and 10 litres of the correct fuel is added. A chauffeur can be arranged if the driver is deemed medically unfit to drive.

Browse the full range on the Autonational website.

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Using the website

Members can access their membership documents and amend their details online. The website also has a guide to the cover and motoring articles covering topics such as car sounds, driving habits and vehicle breakdowns.

Notable features

Autonational offers an emergency message service to relay messages following a breakdown. Its breakdown cover also includes assistance when a vehicle is rendered immobile by an accident, theft or vandalism.

Frequently asked questions

Is there an age limit for covered vehicles?

Autonational’s breakdown assistance is available to vehicles of any age. The vehicle must be in full working order when cover is taken out.

Who can use vehicle-based cover?

The cover applies to the specified vehicle rather than an individual driver. Any legal driver of that vehicle is covered.

How can a member report a breakdown?

Members can report a breakdown by phone or through the app. Membership is needed to use the service.

Can members access a digital membership card?

Autonational offers a digital breakdown cover membership card. Members can add it to their phone wallet.

Can members change their details online?

Members can update their vehicle and address online. They can also change their email address or telephone number.

Can membership be renewed online?

Members can opt out of automatic renewal online. Those who have previously chosen not to renew automatically can renew manually online.

Key takeaways

Cover is vehicle-based and applies to any legal driver of the specified vehicle.
Roadside cover includes an attempt to fix the vehicle and, if needed, recovery to a garage within 20 miles, subject to its home-distance condition.
Roadside and Recovery adds recovery home or to a closer destination when the stated repair conditions are met.
The highest level includes home breakdown assistance and cover for an attached caravan or small trailer under the policy terms.
Business cover includes roadside assistance, recovery, home breakdown assistance and misfuelling assistance.

Summary

Autonational offers several levels of vehicle breakdown cover alongside cover for business vehicles. Members can manage details online, access documents and report a breakdown by phone or app.