Halifax

Introduction

Halifax provides banking and account support as its brand changes to Lloyds. New Halifax accounts and policies are no longer available; Lloyds offers a range of accounts and services.

The ranges include bank accounts, savings accounts, investments, pensions and insurance. Existing Halifax accounts can be managed through the Lloyds app and online banking.

What Halifax offers

Halifax provides support for existing accounts and policies. Lloyds offers current accounts, savings accounts, ISAs, investments, pensions and insurance, alongside banking and accessibility support.

Product and service categories

Using the website

The Halifax site has a search feature, a branch finder and a support centre. It also provides information about managing existing accounts through Lloyds online banking and the Lloyds app.

Lloyds offers a virtual assistant that can answer questions about Halifax accounts. If it cannot help, it passes the enquiry to a person.

Notable features

Banking services include branches, Post Office® locations, banking hubs and cash machines. Banking hubs offer counter services for depositing cash and cheques and withdrawing money.

Accessibility support includes Signly and SignVideo, as well as information for people who are blind or partially sighted. Lloyds also offers support with bereavement and managing someone else’s affairs.

Frequently asked questions

Key takeaways

Summary

Halifax continues to provide support for existing accounts and policies as its brand changes to Lloyds. The Lloyds range covers banking, savings, investments, pensions and insurance, with online and in-person support services.