Parent Shield

Introduction

Parent Shield provides a mobile network and SIM-only service with controls for calls, texts and mobile data. Its online portal gives account holders access to settings and communication records.

The range includes single-network SIMs, roaming SIMs and an eSIM, alongside options for children in care and older users with particular requirements.

What Parent Shield offers

Parent Shield offers SIM-only mobile service with different call, text and data allowances. The single-network SIM connects to EE, while the all-network roaming SIM and eSIM connect across multiple mobile networks.

Account holders can manage settings through the portal, including number lists, time restrictions and mobile data access. Parent Shield also offers configurations for care organisations, including separate portal logins and unrecorded lines.

Product and service categories

Using the website

The online portal brings together call and text histories, mobile data settings, number lists and time controls. Account holders can associate names with phone numbers and search the calls or text history for communications involving a particular number.

The website offers a portal guide, a mobile data guide and first-phone information. It also provides downloadable school resources, including a sample mobile phone contract and guides to phone watches and apps. Support is available by phone, email and live chat.

Notable features

Word Alerts let account holders choose words or phrases to match against incoming and outgoing SMS messages. Texts to or from home numbers are excluded, and alerts arriving close together are limited to one text every few minutes. The matching message is highlighted in the portal.

Network Watch can send an alert when a phone reconnects after being offline. Push notifications can also be set up for selected events, including blocked calls or texts, on devices with portal access.

AI call summaries and risk scores can be enabled when call recording is active. The setting can also be switched off. For care users, Parent Shield offers a virtual mobile number that can receive SMS through the portal without a physical phone.

Frequently asked questions

Key takeaways

Summary

Parent Shield combines SIM-only mobile service with an online portal for managing calls, texts and mobile data. Its options range from number and time controls to tailored configurations for care organisations, with guides available for the portal, mobile data and first phones.