Zen Internet

Zen Internet provides home and business broadband, alongside home phone and WiFi services.

Quick overview

Its offering also includes hosting, domains, routers and cordless phones.

Home broadband options include full fibre and part-fibre connections.
Digital Voice offers internet-based calling, with features such as voicemail and call diversion.
EveryRoom and eero are available as home mesh WiFi options.
An address checker shows available broadband packages and expected speeds.
Hosting services cover websites and email, with a website builder available.

Introduction

Zen Internet provides broadband, home phone services, WiFi equipment, hosting and domains. Its services include options for homes and businesses.

The broadband range includes full fibre and part-fibre connections. Shoppers can also explore Digital Voice, mesh WiFi and hardware.

What Zen Internet offers

Zen Internet offers home broadband packages alongside business broadband and connectivity services. Its home phone service uses the internet for calls, while its hosting services cover websites and email.

There are also routers, cordless phones and WiFi equipment. Broadband customers can add services such as Digital Voice and EveryRoom.

Product and service categories

Broadband

Home broadband options include full fibre and superfast, also called part-fibre broadband. Full fibre provides a fibre connection all the way to the home, while part-fibre uses fibre to a street cabinet for part of the connection. Full fibre packages include a static IP address. Zen Internet also offers broadband options for working from home and gaming, as well as business broadband and connectivity services.

Home phone

Digital Voice is a home phone service that uses an internet connection to make and receive calls. Features include voicemail, call waiting, number withholding, call diversion and call barring. The service also includes the option to block selected numbers. Call features are supported with a FRITZ!Box router; compatibility with other routers is not confirmed.

WiFi equipment

EveryRoom is a home WiFi service that uses a router and repeater. The repeater can be paired with the router by pressing a button. Zen Internet also offers eero mesh WiFi, with features including parental controls and guest networks.

Hosting and domains

Zen Internet offers hosting and domains. Its hosting services cover websites and email. A website builder is also available.

Routers and phones

The hardware range includes FRITZ!Box routers and cordless DECT phones. The cordless handset features hands-free operation, a phonebook and customisable ringtones. A FRITZ!Box router also has a setting to prioritise work devices.

Browse the full range on the Zen Internet website.

More Info

Brands named on the site

Hardware names on the site include FRITZ!Box and eero.

Using the website

An address checker shows available broadband packages and expected speeds. The website also offers account sign-in, webmail, a knowledgebase and help pages.

Shoppers can register interest in full fibre if it is not available at their address. There is also a form for requesting a reminder when an existing broadband contract is approaching its end.

Notable features

Zen Internet manages broadband switches through One Touch Switch, including contacting the existing provider. Shoppers choose an available package and provide details of their current service.

Full fibre installation usually involves an engineer visit to install equipment and check the connection. A further visit may not be needed if full fibre is already installed at the home.

Frequently asked questions

Can I take broadband without a home phone service?

Yes, Zen Internet offers broadband without a home phone service. Digital Voice can be added to an eligible broadband package.

What information is needed to switch broadband?

The switching process requires your name, the address where the service is installed and the name of your existing provider. You may also need account details for your current service.

Can I add EveryRoom to an existing broadband package?

Yes, existing Zen Internet customers can contact the team to discuss adding EveryRoom. It can also be added when ordering home broadband.

Can I keep my phone number with Digital Voice?

Zen Internet says an existing phone number can be transferred to Digital Voice. The service uses an internet connection instead of a traditional phone line.

Can I use a smartphone or tablet with Digital Voice?

Zen Internet offers an app for making and receiving calls on a smartphone or tablet through a home internet connection. The app can also be used to manage contacts.

What does Digital Voice need to make and receive calls?

Digital Voice needs an internet connection and power to make and receive calls. If you use a telecare alarm, check its compatibility with your telecare provider before ordering the service.

Can I use an existing phone handset with Digital Voice?

Digital Voice is compatible with most phone handsets. Some corded phones need an adapter to connect to the router.

Key takeaways

Home broadband options include full fibre and part-fibre packages.
Business broadband and connectivity services are also available.
Digital Voice adds home phone features to an eligible broadband package.
EveryRoom and eero provide mesh WiFi options.
Hosting, domains, routers and cordless phones are part of the offering.

Summary

Zen Internet brings broadband, home phone and WiFi services together with hosting and domains. The address checker shows which broadband packages are available, while the help pages cover topics such as equipment setup and broadband technology.